A sick child should be kept at home, both for their own sake and that of others. Children must not attend the club if they would normally be regarded as unfit for school due to the illness/injury. Please inform us about the nature of any illness, particularly if it is a communicable disease.

If your child becomes ill while he/she is at LiveWires, we will contact you and ask you to collect your child. If a child complains of illness, which does not impair their functioning, you will be notified when the child is collected.

In the event of minor injuries a qualified member of staff will administer first aid. You will be informed of the incident when you come to pick up your child and you will be asked to sign the accident report book.

If your child is more seriously injured, we will make every effort to contact you as soon as possible. If necessary, we may call an ambulance and have your child taken to an emergency hospital in the company of a staff member. In any of the above situations, if you are unavailable, we will contact the people listed on your registration form. If there is any form of medical treatment which you would NOT want your child to have, please ensure that it is written on their registration from and that the manager is informed.



If your child needs to take medication whilst at LiveWires, you should bring it directly to the staff at the beginning of the session and a medication form will be completed. Children MUST NOT leave medication in their bags. Please ensure that the medication is clearly labelled with your child’s name and the dosage instructions. Parents/carers must show staff how to administer medication properly where necessary. Asthma inhalers again must be clearly labelled, with the child’s name and the dosage instructions and used only as necessary. Please note we cannot give IBUFROFEN or ASPIRIN unless prescribed by a doctor.



All children will be respected for their individuality and their potential recognised, valued and nurtured. Activities and the use of play equipment offer children opportunities to develop in an environment free from prejudice and discrimination. Appropriate opportunities will be given to children to explore, acknowledge and value similarities and difference between themselves and others in the areas of gender, race, culture, religion, language and abilities.

In order to ensure these principles are adhered to, the club will practice the following:

  • Admission will be in accordance with the Admissions Policy
  • Registration will ensure that the children’s names are accurately recorded and pronounced
  • Discriminatory behaviour/remarks are unacceptable in Livewires out of school club and will be treated seriously. The response will aim to be sensitive to the feelings of the victim and to help those responsible to understand and overcome their prejudices
  • Racist symbols, badges and insignia in any form are forbidden in the club.
  • When appointing staff, Livewires out of school club will appoint the best person for each job and will treat fairly all applicants for jobs and all those appointed. Commitment to implementing the Club’s Equal Opportunities Policy will form part of the job description for all workers
  • All staff must be aware of the language and dialect spoken by children and their families.
  • Resources will be chosen to give children a balanced view of the world and an appreciation of the rich diversity of our multi-racial society. Material will be selected to help children develop their self-respect and to respect other people by avoiding stereotypes and derogatory pictures or messages about any group of people.











LiveWires aims to create a happy and relaxed atmosphere in which all children attending can play, enjoy the activities on offer and express themselves without fear of intimidation, harassment, physical or verbal abuse. LiveWires is a place where children are allowed to be loud, messy and boisterous at appropriate times as long as they are not putting themselves or anyone else in danger or discomfort. Children will be involved in establishing rules for behaviour at club. We do not use physical punishment in any form. We also do not use any harsh methods of dealing with difficult behaviour such as shouting or threatening. No action likely to frighten or cause humiliation will be used. We strive to promote behaviour that encourages respect for each individual, co-operation with each other and opportunities for play and adventure within a safe and caring environment. We have a comprehensive Behaviour Management Policy that is available for parents/carers to read and, if necessary, discuss with us.



LiveWires has a duty to children and parents to ensure the safety and protection of children from abuse. We intend to create an environment in which children are safe from, and in which any suspicion of abuse is promptly and appropriately responded to. In order to achieve this we will:

  • Ensure all staff are police checked and known abusers are excluded from working with children in our care.
  • Where adults who have not been police checked have contact with children, we will ensure that they are never left unattended or in situations where abuse/allegations could occur.
  • Action will be taken if staff find reason to believe that a child is being abused in any form. LiveWires has a duty to report incidents of concern to the Local Authority for them to investigate.





If at any time, you are not satisfied, have concerns about, or have any comments to make relating to any aspect of the Club, please put your comment/complaint in writing and address it to a member of the management team as listed below. The matter will be dealt with promptly and the outcome discussed with you.

You also have the right to approach OFSTED, the Registration Authority, direct. OFSTED can be contacted on 0300 1231231 or you can visit their website:-

A complaint/comments book is also available for you to use and is located on the Parents Notice Board in the entrance.